Delivery Information

Payments

All orders are taken through the website, sorry we do not take any telephone orders. We do not have the facilities to take payments over the phone.

We have one payment provider available, PayPal, take the following cards:

Visa, Debit Card, MasterCard, Maestro Card, Visa, American Express, Electron, Euro Card or Delta. You can also pay using your Paypal account.

All transactions are processed using PayPal's secure server.

If using Paypal please note that they default the address of the cardholder as their 'Send to' address on their payment confirmation. The actual delivery address will be that which you input at checkout. You can view your order by going into your order history.


Order Dispatch

On the rare occasion that the item you have ordered is out of stock we will contact you by email within 24 hours to let you know an expected delivery date.

You will receive an email stating that preperation is in progress for your order or a pre-order preperation email for pre-orders.

We will email you when your order has been despatched.

All orders placed will normally be despatched the next woking day (excluding Bank Holidays and Sundays).


Packaging

All our gifts are send out well packaged to ensure they arrive in good condition.


Delivery Options

All delivery prices quoted on the site are for domestic and international delivery.

Each product on the website has it own delivery cost for you to view in the 'Delivery Details' section. When you place an item in your cart the cost will be added to your item(s) at the checkout.

All orders will be sent via USPS (United States Postal Service)

We cannot authorise parcels to be left outside due to the possibility of the parcel being damaged by weather conditions or stolen.  At the USPS discretion the parcel maybe left with a neighbour if requested but this is not guaranteed. Delivery is to the delivery address on the order not to a stated person.

Estimated delivery time 2-5 working days for USA and 2-6 weeks for international parcels.


Disclaimer: Third Party Carriers

The Unique Gift Store can not be held liable for delays in deliveries caused by third parties. We offer a choice of postage and will dispatch your parcel by your chosen method. Once your order has been despatched we will email you to let you know the time and date that the parcel was despatched and provide you with a tracking number. It is then the responsiblity of our carrier (usually the USPS) to carry out their contractual agreement to deliver the parcel by your chosen method.

If you have a question about an order.

If you have a question about an order which you have already placed, please e-mail us making sure that you include your order number, at [email protected]

If you are not entirely happy with one of our products, please contact us with your comments; we need to know where we can improve our service and products.


Cancellations

Orders can be cancelled up to the point of us dispatching the order. Once your order has been dispatched it can not be cancelled.


Complaints

At the Biljana Regan Gift Shop we will look upon any complaint in a very positive light as it helps us to improve our service.